Terms and ConditionsCustomer Service Team2021-01-18T12:47:44+00:00
For the purposes of these terms ‘you’ refers to any user of the QTS Maths Tutor website; ‘us’ and ‘we’ refers to Complete Tuition Ltd, the owner and provider of the QTS Maths Tutor website and service.
By entering our site or by signing up to one of our services you are agreeing to the following terms of service. These terms and your acceptance of them, is in accordance with the law of England and Wales. All updates made to our service will be documented here and users of the site are encouraged to visit this page regularly to ensure you are aware of any changes that are made.
Payment and Billing:
- We provide a free practise test which can be accessed and used prior to signing up. Other tests must be purchased by signing up to our service.
- The fee payable for accessing our service is billed in advance and is non-refundable under any circumstance.
- The packages you purchase are all one off payments. We do not operate a recurring billing service and you will not be billed again unless you decide to upgrade, or renew your testing package.
- All testing packages and upgrades are non-refundable at the point of purchase.
- When signing up you must provide your name, email address and all other details that are asked for.
- Your login details must not be shared with anyone at any time, doing so is against our terms and we hold the right to suspend your subscription immediately and indefinitely if we believe your details have been shared. This includes posting your details on social media or publishing them on any website. Sharing or publishing your login details is prohibited in every circumstance.
- You may not use our tests for anything other than their intended purpose which is to help prepare you for the professional numeracy skills test.
- We are not liable for any loss relating to your use of our service, whether this be directly or indirectly. We take no responsibility for things including but not limited to: Virus’s, data loss, payment errors or any other event which causes loss or damage to you, whilst using our service.
- We are not in any way responsible for individuals taking the numeracy skills test. If you have used our service and have incurred costs whilst doing so, we will not be liable for any of these costs or damages under any circumstance. You use our site and service at your own risk.
- We cannot guarantee that our service will run constantly without issue. If you do have an issue with the service or software, we would like you to highlight this as soon as possible. We will look to address every issue that is caused by problems with our site, but we are not liable for any loss incurred and will not refund subscriptions relating to any issue with our service.
- You should not attempt to access our systems for an illegitimate purpose.
- There must be no attempt to infect our site or systems with any sort of virus.
- We offer no guarantees that the service will be uninterrupted and will meet your expectations. In any event, your subscription fee is not refundable.
- We offer no guarantee that the service will enhance and individuals chances of passing the professional numeracy skills test. We have no responsibility relating to individual people passing their actual numeracy skills exam, and we are not liable for any costs incurred by people sitting the exam regardless of success or not.
- All payments relating to practise test sign up are made in advance of having access to the tests and this fee.
- We reserve the right to alter our billing procedure at any time including but not limited to price changes and payment processing.
- Any updates to our billing terms will supersede any previous versions and will be updated via this page of our site.
- Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.
- All content within the QTS Maths Tutor site has been developed independently for QTS Maths Tutor. We own all rights to this content and do not permit any person or persons to copy, redistribute or use any of our content for anything else other than for the purpose of preparing you for the numeracy skills test.
- Our name and brand should not be used on any website or published media without our prior written consent.
- Under no circumstances are you permitted to sell, copy or redistribute our content or your individual login details.
- All tuition agreements are between you and the tutor.
- If you decide to sign up to a tuition service through our site then you do so at your own risk. We have the necessary measures in place and try our best to ensure tutors who work through our site are suitably qualified.
- All tuition is provided by third parties, who are not employed by QTS Maths Tutor.
- We cannot guarantee that the style of tuition provided will meet your expectations. Where you are unhappy with the tuition provided we encourage you to cancel the tuition with that tutor and report this to us.
- If you decide to end your tuition, there will never be an instance where a refund will be applied. All lessons are non-refundable.
- Any lesson that has been confirmed as booked by your tutor will require at least a 24 hour notice in order for it to be changed/altered/cancelled in any way.
- Once a lesson (or a package of lessons) has been booked with any of our tutors, you have three calendar months from the day your payment has been received to complete these lessons. Please be aware, after the three months, if you have any outstanding lesson/s that you have paid for, but have not used, the tutor will be under no obligation to honour these lessons.
- Payment for lessons should be made directly to the tutor at the price advertised on our site.
- All fees must be paid in advance of the lesson.
- When booking a lesson with a tutor, the tutor can only reserve your time if payment is made soon after your booking. Please make sure you make the payment promptly otherwise the tutor may give your time slot to another student.
- Under no circumstances does the tuition provided guarantee success in your final numeracy skills test. We and the tutors that provide the tuition, are not liable for any costs you incur relating to your numeracy skills test irrespective of whether you pass or not.
- Prospective tutors must apply via our online submission form.
- All tutors must conform to the terms set out on this page but also an additional set of terms.
- The additional terms relating to our service will be sent to you via email prior to you providing your service through our site. You must be in acceptance of all of our terms before you provide your service through our site.
- All tutors work as self employed. We provide a platform for you to sell your services through.
- We collect all data that you input into our site including name, email address and other personal details. This data is never passed to third parties.
- Your card details are never stored by our site or shared with any third parties.
- We may use your data to help to make changes and improve our service.
- We will only ever share your information if we are required to by law.
- Please check this page regularly for updates.